Privacy Policy

At Albury Wodonga Oral and Maxillofacial Surgery (AWOMS), we are committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy outlines how we collect, use, store, and disclose your personal information.

1. What information we collect

We may collect personal and health information such as:

  • Full name, date of birth, contact details

  • Medicare and private health fund information

  • Medical history and referral details

  • Clinical notes, diagnostic imaging, and treatment records

  • Payment and billing information (if applicable)

2. How we collect your information

We collect information:

  • Directly from you (e.g. forms, consultations, phone or online communication)

  • From referring dentists, GPs, and other healthcare providers

  • From diagnostic services (e.g. radiology)

  • From hospitals where you may undergo procedures

3. Why we collect your information

We collect this information to:

  • Provide oral and maxillofacial care and treatment

  • Coordinate with other providers and facilities

  • Manage appointments, records, and billing

  • Meet legal and regulatory obligations

  • Improve patient services and operations

4. Storage and security

Your information is stored securely in both electronic and physical formats. We implement:

  • Password-protected systems and encrypted databases

  • Staff training in confidentiality

  • Secure physical storage for paper records

5. When we may share your information

We may disclose your information to:

  • Your referring and treating healthcare providers

  • Hospitals and imaging/pathology services

  • Medicare and health funds for claims

  • Third-party providers (e.g. IT or practice software) under confidentiality agreements

  • Legal authorities when required by law

We do not sell or disclose your data for marketing.

6. Accessing and correcting your information

You may request access to your records or ask for corrections by contacting us. We will respond within a reasonable timeframe and, if necessary, may charge a small fee for administrative costs.

7. Website and digital privacy

When visiting www.awoms.com.au, limited data may be collected through cookies and analytics tools to monitor website usage. You can manage cookie settings in your browser.

Our site may link to third-party websites (e.g. hospital forms). We are not responsible for their privacy policies or practices.

8. Updates to this policy

We may update this policy from time to time. The most current version will always be published on our website.

9. Contact us

If you have any questions, concerns, or complaints about your privacy or our handling of your data, please contact:

Practice Manager
Albury Wodonga Oral and Maxillofacial Surgery
📍 682 Dean Street, Albury NSW 2640
📞 (02) 6041 6041
✉️ desk@awoms.com.au

We will acknowledge all complaints within 7 days and aim to resolve them within 30 days. If you are not satisfied, you may contact the Office of the Australian Information Commissioner via www.oaic.gov.au.